Nora Medical Group
(847) 674-1200
Skyline


Office Policies

Appointments

To schedule an appointment please call 847-674-1200.

Cancellations

If you are unable to keep an appointment, we ask that you kindly provide us with at least 24 hour notice. This courtesy, on your part, will make it possible to give your appointment to another patient. Failure to do so will result in fee of $30.00.

Third Party Liability

For patients treated for injuries from an automobile or work injury, we will attempt to receive authorization from the appropriate carriers before your visit. If prior authorization is not received, you will be responsible for the visit.

Updating Records

It is very important that your doctor have your current address, e-mail, work and home phone numbers, so we are able to contact you. Please provide us with an emergency contact number if possible. Please notify the receptionist of any changes.

Financial Policy

Click to download or print a form.

What is the difference between a physical exam and an office visit?

We would like to help our patients understand the difference between an office visit and a physical exam. This is especially important when we submit a bill to your insurance company for that visit. When scheduling an appointment, our office tries to figure out how much time you need with the doctor. Most of the time patients are seen as "office visits".This appointment time is used to discuss new or existing problems. The questions and exam will focus on the problems discussed.

A "physical" or "preventative health exam" is a thorough review of your general wellbeing. The doctor will review your medical history, perform a complete physical exam and make recommendations regarding diet and exercise, age appropriate immunizations and screening exams for cancer like pap smears, prostate exam or breast exam and screening lab work.

Ongoing chronic conditions and medications refills can be addressed as long as the condition is stable and does not require a significant change in treatment, your practitioner may choose to have you reschedule your physical and address the current conditions presented. Your Provider could choose to address both the problems and the physical at the same time. It is important to know that there would be two charges in this instance.

It is important to know your benefit coverage prior to scheduling a physical or other preventative visit. Our office can not code for coverage and will only code according to services provided at the time of service.

Prescription Refills (Monday - Friday, 9am - 5pm ONLY)

Please contact your pharmacy and they will send us electronically or by fax your request for a refill. Allow up to 24 hours to process your request.

FILLING OUT FORMS FOR ADMINISTRATIVE PURPOSES

If the Doctor has to fill out forms regarding your care for administrative purposes, you may be charged $25. These forms should be returned to you within 10 business days.

ACCESS TO ELECTRONIC HEALTH RECORD

Our goal is to provide you with your personal health record information which gives you 24/7 online access. Your personal health record contains your medical history, including diagnosis, medications, immunizations, appointments, allergies and laboratory test results. By providing us with your email address your doctor will grant you access to www.my.patientfusion.com, the web site used to accomplish this. You will receive through your email an invitation from www.my.patientfusion.com. An 8 letter access code will be given to you at our office that you can use to set your own login and password. Also you will get automated reminders of your appointments to the e-mail provided to us one week and one day before. Be aware that Nora Medical Group does not communicate by email with our patients or discuss labs by this medium. If you are not a health professional, any questions pertaining to your health record including labs should be discussed with your physician by making an appointment by calling the office at (847) 674-1200 option 0.

Note: Nora Medical Group is currently testing e-mail communication with its patients. This form of communication will be used ONLY to relay results of labs, imaging studies and your need to follow up with your doctor. We do not communicate with our patients through e-mail for clinical questions. Any concerns with your health can be addressed in person with your doctor.

Español

Our Offices

NORA MEDICAL GROUP,SC
6969 North Lincoln Avenue
Lincolnwood, IL 60712

View map

Saint Joseph Hospital Manor Building
2913 N Commonwealth
5th Floor
Chicago, IL 60657

View map

Phone: (847) 674-1200
Fax: (847) 674-1332

24 hour Emergency on call service